Troubleshooting Customer Origin Delivery

Purpose

The purpose of this procedure is to troubleshoot data delivery from a customer origin server.

Related Troubleshooting Articles:

URL Verification

A valid CDN or edge CNAME URL requires a specific syntax and case.

CDN URL Syntax:

Edge CNAME URL Syntax:

Example:

This example scenario is based on the setup defined below.

Setup Description

Platform

HTTP Large

Customer origin name

myorigin

Relative path

/marketing/viral

File name

product.png

Valid CDN URL:

http://wpc.0001.edgecastcdn.net/800001/myorigin/marketing/viral/product.png

Invalid CDN URL #1:The syntax for this sample CDN URL is invalid since it omits the customer origin name from the CDN URL.

http://wpc.0001.edgecastcdn.net/800001/marketing/viral/product.png

Invalid CDN URL #2:This example demonstrates that CDN URLs are case-sensitive.

http://wpc.0001.edgecastcdn.net/800001/Myorigin/marketing/viral/Product.png

Checklist:

Verify the syntax and the case of the URL through which content is being requested.