Administering Support Center Access

Our customer support portal does not provide user account management capabilities. Rather, the set of users that can access it is derived from your MCC customer account.

Key information:

• Access to our customer support portal is automatically granted to any user associated with your MCC customer account.
• Control access to our customer support portal by adding or deleting MCC user accounts.
• A user will need to provide their MCC credentials (i.e., email address and password) when logging in to our support center.
• It may take up to 15 minutes before new users and changes to your user account (e.g., new email address or password) are propagated to the customer support portal.

Edgecast CDN