Incident Management

Opening an incident allows you to view detailed information about your issue and the work that has been performed on your behalf. In addition, it allows you to:

Updating Incidents

The short description and the comments associated with an open incident can be updated at any time. Once you have made the desired changes, you can save your changes by performing one of the following:

If you would like to add an attachment to a ticket, then you should click on the paperclip icon () from the Incident header bar.