Troubleshooting - rsync

If you are having difficulty using rsync to transfer files to your CDN storage account, please check the following items:

• Verify that the user attempting rsync access has the Rsync privilege.
• Verify that a recent version of rsync is installed on your local machine.
• Verify that the specified hostname corresponds to the correct storage location. The rsync hostname assigned to your account is listed on the RSYNC page.
• Verify the command used to transfer your content matches the syntax defined below.
  
  rsync -avp This set of rsync options indicate that rsync will run in archive mode (i.e., -rlptgoD) and with increased verbosity. Keep in mind that archive mode will recursively duplicate the specified folder.{Local Path} Represents the relative path to the folder or the file that will be transferred to our storage servers. {User Name}Represents the user name (i.e., email address) for the user account through which content will be transferred.@rsync.yyyRepresents the CDN storage location assigned to your customer account..ANThis term represents your customer account number (e.g., 0001) which can be found in the upper right-hand corner of the TCC..transactcdn.com:{Destination Path}Represents the relative path from the root folder on our storage server to the folder where your content will be transferred.
• Verify that Local Path points to an existing folder on your local computerFor example: ./SourceFolder.

• Verify that Destination Path starts with a forward slash.

  Example:

  /DestinationFolder
• If you have trouble establishing a connection, try using a backslash to escape the @ symbol in the email address specified as your TCC user name.
  
  rsync -avp Local Path joe\@cdn.com@rsync.ams.0001.transactcdn.com:Destination Path

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