CDN Health Status

Track status information for all services and POP locations through the Network Status page (https://status.edg.io/).

Find out current status information by viewing the "Transact - PCI Compliant Network" entry. All other entries are not applicable for the Commerce Acceleration solution.

View the following information at a glance:

Status	Description
Overview	A color-coded bar that indicates overall network status is provided at the top of the page. Operational: A green status bar will be displayed when all services are operational. Active Incident: A status bar that reads "Active Incident" will be displayed when at least one service is experiencing a performance-impacting incident. The color of the status bar indicates the current status of the incident.
Geographical	A global map showing the health of each of our POPs is provided under the Locations section. View a POP's location and status information by hovering over it.
Active Incidents	A section for each ongoing incident will be included on the Network Status page. Each section provides detailed information for an active incident.
Service	A list of services and their current status is provided below active incidents.
Historical	A historical log of incidents for the last two days is provided at the bottom of the page. This incident log excludes any ongoing incidents.

Incident Status

Each status that may be assigned to an incident is described below.

	Incident Status	Description
	Normal Performance	Indicates that a service is operating within predetermined levels of performance.
	Mitigated Impact	Indicates that a performance-impacting condition has been reduced to a negligible level.
	Possible Service Degradation	Indicates that an investigation is underway to determine whether a service is experiencing sub-optimal performance.
	Service Disruption	Indicates that a service is performing significantly below predetermined performance levels. The service may be experiencing an outage.
	Security Issue	Indicates that a service is experiencing a condition that could potentially compromise its confidentiality, integrity, or availability.

Network Status Notifications

Be automatically notified of maintenance windows and network status updates by subscribing to receive status updates.

Push notifications are managed by a third-party vendor called "Status.io." By subscribing to receive status notifications, you agree to share your contact information with Status.io and be covered by their security and privacy policies.

To subscribe to receive network status notifications

From the Network Status page, click Subscribe.

Perform one of the following tasks:

Delivery Method	Procedure
Email	Perform the following steps to receive notifications by email: From the Email tab, type the email address to which email notifications will be sent. Click Agree and Subscribe.
Text Message (SMS)	Perform the following steps to receive notifications by text message: From the SMS tab, select the country associated with the desired phone number. Type the desired phone number. Make sure to include an area code or city code as needed. Click Agree and Subscribe.
Web Server (Webhook)	Perform the following steps to push notifications to a web server: From the Webhook tab, define the URL to which a HTTP POST request will be sent. Type the email address through which this webhook will be managed. Click Agree and Subscribe. Update your web server to perform a custom action upon receiving each POST request.
RSS Feed	View our RSS feed by clicking the "RSS Feed" link from the RSS tab. The available subscription options depends on the browser used to access the RSS feed.

Repeat steps 1 and 2 as needed.

To manage your status notification subscription

Find an email sent by Edgecast Notification <noreply@status.io>.

An email may be sent from this sender under the following circumstances:
- Upon signing up to receive status notifications by email.
- Whenever an incident is created or updated.
- Whenever a maintenance window is scheduled or updated.
Click the "Manage my preferences" or the subscription confirmation link.
Perform one or more of the following steps:
- Update your Email Address:
  1. From the Email Address option, type the desired email address.
  2. Click Save Subscription to save the updated email address.
- Add or Remove Notifications:
  1. Mark or clear the desired notifications.
  2. Click Save Subscription to save the updated notification settings.
- Unsubscribe: Click the "Unsubscribe" link from the bottom of the page.

Unsubscribe from our RSS feed via the browser, add-on, or RSS reader through which the subscription was initiated.

Web Server Integration (Webhook)

Upon subscribing for webhook notifications, a POST request will be sent to your web server whenever status information is updated.

View the request body for the latest status information.

Request Body

The request body parameters for this POST request are described below.

Name	Data Type	Description
result	Object	Contains all status information.
status_overall	Object	result object Contains information that describes overall system status.
updated	String	result object > status_overall object Indicates when status information for any service was last updated. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
status	String	result object > status_overall object Indicates the current status for the entire system.
status_code	Integer	result object > status_overall object Indicates the current status for the entire system by its status code. View incident state and status codes.
status	Array	result object Contains status information for a specific service.
id	String	result object > status array Identifies service-specific status information by its system-defined ID.
name	String	result object > status array Identifies the service for which status information is being reported.
updated	String	result object > status array Indicates when status information was last updated for the current service. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
status	String	result object > status array Indicates the status for the current service.
status_code	Integer	result object > status array Indicates the status for the current service by its status code. View incident state and status codes.
containers	Array	result object > status array Contains global or POP-specific status information.
id	String	result object > status array > containers array Identifies global or POP-specific status information by its system-defined ID.
name	String	result object > status array > containers array Indicates whether global or POP-specific status information is being reported. Sample value 1: Global Sample value 2: Amsterdam, Netherlands
updated	String	result object > status array > containers array Indicates when global or POP-specific status information was last updated. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
status	String	result object > status array > containers array Indicates either global or POP-specific status.
status_code	Integer	result object > status array > containers array Indicates either global or POP-specific status by its status code. View incident state and status codes.
incidents	Array	result object Contains data on any ongoing incidents.
name	String	result object > incidents array Indicates the title assigned to an ongoing incident.
_id	String	result object > incidents array Identifies an ongoing incident by its system-defined ID.
datetime_open	String	result object > incidents array Indicates when the current incident was opened. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
messages	Array	result object > incidents array Contains information that describes the incident.
details	String	result object > incidents array > messages array Indicates the description assigned to an ongoing incident.
state	Integer	result object > incidents array > messages array Indicates the incident's state by its incident state code. View incident state and status codes.
status	Integer	result object > incidents array > messages array Indicates the incident's status by its status code. View incident state and status codes.
datetime	String	result object > incidents array > messages array This field is reserved for future use.
containers_affected	Array	result object > incidents array Contains information that indicates the containers (e.g., POPs) that were affected.
name	String	result object > incidents array > containers_affected array Identifies the container (e.g., POP) by its name or location. Sample value 1: Chicago, IL, USA Sample value 2: Chicago, IL, USA - Storage Sample value 3: Jakarta, Indonesia
_id	String	result object > incidents array > containers_affected array Identifies a container by its system-defined ID.
components_affected	Array	result object > incidents array Contains the set of platforms or services that were affected by the incident.
name	String	result object > incidents array > components_affected array Identifies the platform or service that was affected by the incident. Available services: The Video Streaming Service Fast Purge HTTP Large Object CDN HTTP Small Object CDN Application Delivery Network CDN Storage Transact - PCI Compliant Network Transact Storage API CDN Control Center (aka TCC) Logs & Reports Ticketing System Route DNS Real-Time Stats
_id	String	result object > incidents array > components_affected array Identifies the affected platform or service by its system-defined ID.
maintenance	Object	result object Contains data on any ongoing or upcoming maintenance windows.
active	Array	result object > maintenance object Describes any ongoing maintenance windows.
name	String	result object > maintenance object > active array Indicates the title assigned to an active maintenance window.
_id	String	result object > maintenance object > active array Identifies an active maintenance window by its system-defined ID.
datetime_open	String	result object > maintenance object > active array Indicates the date and time (UTC) at which the maintenance window was scheduled. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
datetime_planned_start	String	result object > maintenance object > active array Indicates the date and time (UTC) at which the maintenance window was scheduled to start. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
datetime_planned_end	String	result object > maintenance object > active array Indicates the date and time (UTC) at which the maintenance window is scheduled to end. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
messages	Array	result object > maintenance object > active array Contains information that describes the active maintenance window.
details	String	result object > maintenance object > active array > messages array Provides detailed information about the active maintenance window.
state	Integer	result object > maintenance object > active array > messages array This field is reserved for future use.
status	Integer	result object > maintenance object > active array > messages array This field is reserved for future use.
datetime	String	result object > maintenance object > active array > messages array This field is reserved for future use.
containers_affected	Array	result object > maintenance object > active array Contains global or POP-specific status information. This parameter contains POP-specific status information when reporting a maintenance window for a specific platform (e.g., HTTP Large).
name	String	result object > maintenance object > active array > containers_affected array Indicates whether global or POP-specific status information is being reported. Sample value 1: Global Sample value 2: Amsterdam, Netherlands
_id	String	result object > maintenance object > active array > containers_affected array Identifies global or POP-specific status information by its system-defined ID.
components_affected	Array	result object > maintenance object > active array Contains the set of platforms or services that were affected by the incident.
name	String	result object > maintenance object > active array > components_affected array Identifies the platform or service being affected by the active maintenance window. Available services: The Video Streaming Service Fast Purge HTTP Large Object CDN HTTP Small Object CDN Application Delivery Network CDN Storage Transact - PCI Compliant Network Transact Storage API CDN Control Center (aka TCC) Logs & Reports Ticketing System Route DNS Real-Time Stats
_id	String	result object > maintenance object > active array > components_affected array Identifies the affected platform or service by its system-defined ID.
upcoming	Array	result object > maintenance object Describes any upcoming maintenance windows.
name	String	result object > maintenance object > upcoming array Indicates the title assigned to an upcoming maintenance window.
_id	String	result object > maintenance object > upcoming array Identifies an upcoming maintenance window by its system-defined ID.
datetime_open	String	result object > maintenance object > upcoming array Indicates the date and time (UTC) at which the maintenance window was scheduled. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
datetime_planned_start	String	result object > maintenance object > upcoming array Indicates the date and time (UTC) at which the maintenance window is scheduled to start. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
datetime_planned_end	String	result object > maintenance object > upcoming array Indicates the date and time (UTC) at which the maintenance window is scheduled to end. Format: YYYY-MM-DDThh:mm:ss.msZIdentifies a date and time (UTC/GMT) using a 24 hour format (e.g., 2024-07-08T15:00:25.333Z).
messages	Array	result object > maintenance object > upcoming array Contains information that describes the upcoming maintenance window.
details	String	result object > maintenance object > upcoming array > messages array Provides detailed information about the upcoming maintenance window.
state	Integer	result object > maintenance object > upcoming array > messages array This field is reserved for future use.
status	Integer	result object > maintenance object > upcoming array > messages array This field is reserved for future use.
datetime	String	result object > maintenance object > upcoming array > messages array This field is reserved for future use.
containers_affected	Array	result object > maintenance object > upcoming array Contains global or POP-specific status information. This parameter contains POP-specific status information when reporting a maintenance window for a specific platform (e.g., HTTP Large).
name	String	result object > maintenance object > upcoming array > containers_affected array Indicates whether global or POP-specific status information is being reported. Sample value 1: Global Sample value 2: Amsterdam, Netherlands
_id	String	result object > maintenance object > upcoming array > containers_affected array Identifies global or POP-specific status information by its system-defined ID.
components_affected	Array	result object > maintenance object > upcoming array Contains the set of platforms or services that were affected by the incident.
name	String	result object > maintenance object > upcoming array > components_affected array Identifies the platform or service that will be affected by the upcoming maintenance window. Available services: The Video Streaming Service Fast Purge HTTP Large Object CDN HTTP Small Object CDN Application Delivery Network CDN Storage Transact - PCI Compliant Network Transact Storage API CDN Control Center (aka TCC) Logs & Reports Ticketing System Route DNS Real-Time Stats
_id	String	result object > maintenance object > upcoming array > components_affected array Identifies the affected platform or service by its system-defined ID.