Finding and Viewing Incidents

Information on how to view an incident is provided below.

• Open Incident: View a list of open incidents by:

  • Clicking "My Incidents" from the Self-Service pane.
  • Clicking "My Company Incidents" from the Self-Service pane.

• Closed Incident: View a list of your company's closed incidents by:

  • Clicking "My Company Closed Incidents" from the Self-Service pane.
  • Clicking on the "Closed" bar in the bar chart displayed in the My Company Incidents by State section of the Support Center home page.

If you cannot find the desired open incident, then you can perform a search for it. A search for open incidents can be performed from the My Company Incidents page.

Copy a URL that will directly open a particular ticket by viewing the desired ticket, right-clicking in the Incident header bar and then selecting Copy URL from the context menu.

A search cannot be performed on closed incidents.

To search for an open incident

1. From the side navigation tab, click My Company Incidents.

2. Click on the Go to option that appears at the top of the page and then select one of the following options:

   Option	Description
   for text	Performs a full text search. Specify any word that might appear in the incident report.
   Number	Performs a search by incident number. Specify the desired incident number starting with "INC" (e.g., INC0016). All incidents that start with the specified incident number will be returned.
   Opened	Performs a search by the date on which the incident was opened. Specify the desired date using the format indicated by the Opened column. Make sure to specify a properly formatted date (e.g., 2024-01-31), since partial dates will produce no results
   Short description	Performs a full text search on the Short Description field. Specify the desired word or phrase.

3. Press the ENTER key. The page will refresh with your results.

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