Show search and navigation.

 

MCC Security Frequently Asked Questions

Password

ClosedWhat requirements must a new password meet?

Specify a password that:

ClosedWill my password expire?

Yes. Passwords expire every 90 days.

ClosedDo passwords expire for users that only have CDN storage access?

Yes. Upon password expiration, user accounts that are only used to access CDN Storage will need to log in to the MCC in order to reset their password.

ClosedWhy is my account locked?

Your account is automatically locked for 30 minutes after six consecutive unsuccessful log in attempts. If you are locked out of your account, perform either of the following steps:

  • Reset your password.
  • Wait 30 minutes.

Resetting your password will redirect you to the Identity dashboard.

Multi-Factor Authentication

ClosedHow do I troubleshoot multi-factor authentication issues?

View troubleshooting information on:

Web Services REST API Token

ClosedWhat is the Web Services REST API token?

The Web Services REST API token provides the means through which a call to our REST API can be authenticated. The REST API is a service that we provide through which common CDN configuration tasks may be automated.

This token may be used to perform CDN configuration tasks similar to those allowed by your MCC user account. As a result, it should be safeguarded in the same manner as your MCC user name and password. If you feel like your Web Services REST API token has been compromised, you should immediately generate a new token.
Learn more.

ClosedWhere can I find my Web Services REST API token?

The Web Services REST API token assigned to your user account can be found in the Web Service REST API Token section of your profile.

Your MCC administrator determines which users will be granted a Web Services REST API token. The Web Service REST API Token section will only be displayed within profile for authorized users.

ClosedIs it important to safeguard my token value?

Yes. Your Web Services REST API token should be safeguarded in the same manner as your MCC credentials. In the wrong hands, this token may be used to negatively impact site traffic by altering your CDN configuration.

Learn more.

MCC Administrator

ClosedWho should be granted the Web Services REST API token?

The recommend setup is to leverage the token assigned to a dedicated user with limited permissions. This type of setup is described below.

  1. Create a user dedicated to the REST API.
  2. Limit the permissions of this user to those required to perform CDN configuration automation.

    Remove all privileges by clearing the user's root level privileges (e.g., HTTP Large, HTTP Small, Storage, etc.). After which, you should mark the desired permission(s) (e.g., Customer Origin). Note how the parent privilege will be automatically marked.

    Example:

    If the goal is to automate customer origin administration on the HTTP Large platform, then the dedicated user should only be granted the Customer Origin privilege that resides under the HTTP Large privilege.

  3. Mark the Grant API Access Token permission.
  4. Save the new user.
  5. Log in as the new user and then navigate to that user's profile to view that user's token.

Identity

ClosedWhat is Identity?

Identity is a single sign-on (SSO) and identity management solution.

ClosedHow can I access the Identity dashboard?

Load the Identity dashboard through the following URL:

https://manage.vdms.io

ClosedWhat does Identity have to do with my credentials?

Each Edgio (fka Edgecast) property uses Identity to authenticate and authorize access.

More Information

Each user account in an Edgio (fka Edgecast) property is actually an Identity user account.

Although an Edgio (fka Edgecast) property may allow updates to user names, passwords, or both, it delegates user account administration to Identity.

ClosedWhat is an Edgio (fka Edgecast) property?

An Edgio (fka Edgecast) property identifies one of the following self-service portals:

Our Identity solution controls authentication and authorization to the above portals.

ClosedWill I also be logged into Identity upon logging in to an Edgio (fka Edgecast) property?

Yes.

ClosedWill I also be logged out of Identity upon logging out of an Edgio (fka Edgecast) property?

Yes.

Logging out of Identity will not log you out from an active Edgio (fka Edgecast) property session. If you have an active Edgio (fka Edgecast) property session, then you will also need to log out of each desired Edgio (fka Edgecast) property.

ClosedHow do I log out of Identity?

Logging out of Identity will not log you out from an active Edgio (fka Edgecast) property session. If you have an active Edgio (fka Edgecast) property session, then you will also need to log out of each desired Edgio (fka Edgecast) property.

Log out of Identity by performing the following steps:

  1. Load the Identity dashboard.

    If you are prompted to log in, then you are already logged out of Identity.

  2. From your settings menu, click Logout.

  3. Click Logout.
ClosedWill I retain CDN Storage and support center access upon changing my password?

This information solely applies to our CDN service.

Reset your password using the recommended procedure to retain CDN storage and support center access.

Resetting your password from the Login page will not sync your Identity account credentials with your CDN Storage or support center credentials.

More Information

Account Settings

MCC Admin

ClosedFrequently Asked Questions