Trouble Ticket Information

Print this checklist and use it to verify that you have provided all required information before submitting your trouble ticket. Please provide the information listed in the Basic Ticket Checklist section and the checklist for the affected service.

Basic Ticket Checklist

Please provide all of the following information for each new ticket.


Affected platform (i.e., HTTP Large, HTTP Small, or ADN)

Issue type (i.e., Latency, Availability, Failure To Connect, etc.)

Issue description

Occurred at (Date and Time)

Possible cause

Information on how to reproduce the issue

Number of affected customers (approximately)

Affected geographical area

Sample URLs

Status code(s) associated with the issue (if applicable)